SHIPPING POLICY

JamChat.com

At JamChat.com, we work hard to get your favorite tees, hoodies, hats, mugs, and novelty items to you as quickly and safely as possible. This Shipping Policy covers everything you need to know about how we process, pack, and deliver your orders — both within the United States and internationally.

All orders are processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

 

Please note the following processing considerations by product type:

•       Apparel (T-shirts, sweatshirts, hoodies) — Standard items ship within 1–3 business days. Custom or print-on-demand apparel may require 3–5 additional business days for production.

•       Headwear (hats & caps) — Typically ship within 1–3 business days.

•       Novelty items & drinkware (mugs, etc.) — Ship within 1–3 business days. Mugs are carefully packed with protective material to prevent breakage in transit.

 

You will receive a shipping confirmation email with a tracking number once your order has shipped.

We offer the following shipping options for orders within the United States:

 

Shipping Method	Estimated Delivery	Cost	Eligible Items
Standard Shipping	5–8 business days	Free on orders $50+; $4.99 under $50	Apparel, hats, mugs
Expedited Shipping	2–3 business days	$9.99	Apparel, hats, mugs
Overnight Shipping	1 business day	$19.99	Apparel, hats (mugs excluded)

 

Note: Delivery estimates begin from the date of shipment, not the date of order. Free standard shipping is automatically applied at checkout for qualifying orders over $50.

We ship to many countries worldwide. International shipping rates and estimated delivery times are as follows:

 

Region	Estimated Delivery	Cost
Canada & Mexico	7–14 business days	Starting at $12.99
Europe & UK	10–18 business days	Starting at $18.99
Australia & New Zealand	12–20 business days	Starting at $21.99
Rest of World	14–25 business days	Calculated at checkout

 

Important: International delivery times are estimates and do not account for customs clearance delays, which are outside our control. Actual delivery may vary depending on your country's postal service and customs procedures.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes levied by the destination country. These charges are the sole responsibility of the customer and are not included in our shipping fees. JamChat.com has no control over customs processes and cannot predict additional charges. We recommend checking with your local customs office for information on applicable fees before placing an order.

We take extra care when packing mugs and novelty drinkware to minimize the risk of breakage during shipping. Each item is wrapped in protective materials and placed in reinforced packaging. However, in the rare event that your mug arrives damaged, please contact us within 7 days of delivery at myjamchat.com with photos of the damage and your order number. We will send a replacement at no charge or issue a full refund — your choice.

 

Note: Mugs and fragile items are not available for Overnight Shipping due to the additional handling care required.

Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your shipment. You can also track your order directly on our website at www.jamchat.com by entering your order number.

 

Tracking information may take up to 24 hours to update after your shipping confirmation email is sent. If your tracking information has not updated after 48 hours, please contact us and we'll look into it.

Please double-check your shipping address before completing your order. JamChat.com is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at myjamchat.com. We will do our best to update the address if the order has not yet shipped, but we cannot guarantee changes once fulfillment has begun.

If your tracking information shows your package as delivered but you have not received it, please:

•       Check around your property, mailbox, and with neighbors.

•       Wait 24–48 hours, as carriers sometimes mark packages as delivered before they arrive.

•       Contact your local post office or carrier with your tracking number.

•       If the package still cannot be located, contact us at myjamchat.com and we will work with the carrier to investigate.

 

JamChat.com is not responsible for packages lost or stolen after confirmed delivery. However, we will do our best to help resolve the situation. We strongly recommend requesting signature confirmation for high-value orders.

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you via email. You will have the option to have the order reshipped (additional shipping fees may apply) or receive a refund for the item cost only (original shipping fees are non-refundable).

If you have any questions about your shipment or this Shipping Policy, we're happy to help:

 

JamChat.com

Email: myjamchat.com

Website: www.jamchat.com

Response Time: 2–3 business days